Official ara online shop
Free hotline 0800 0 966377
Broad range of various styles
Safe payment options

FAQ

How can I place an order?

Once you have chosen an item and selected your size, you can add this to your shopping basket using the ""Add to basket"" button. Using the basket symbol in the upper right-hand corner, you can view your basket. If you have a voucher code, you can enter this here.

Using the ""Go to checkout"" button, you can begin the order process. You have the option of ordering using an existing customer account or registering as a new customer. When registering as a new customer, you can enter your details to create a new account or order as a guest. In both cases, please fill out the required fields as indicated, and confirm these with the ""Continue"" button. At the next step, you will be requested to select your delivery method.

By clicking on the ""Continue"" button again, you will be taken to an overview of your order. Here, you can alter your delivery address if required, as well as changing your payment method and delivery method. After reading the terms & conditions and cancellation policy, you can conclude your order by clicking on the ""Confirm order and pay"" button. You can terminate the order process at any time by clicking on the ""Back to the shop"" button.

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What do I need to know about returns?

Don't the items you have ordered fit you correctly? No problem. You can return your purchase to us within 14 days after receipt of the goods, provided you only tried out the products inside, like you would do in a store. 

Please contact us via email (info@ara-shoes.co.uk) if you want to return articles from the UK or any other country.

If you live in the EU we will send you a prepaid postage return label via email which you only need to print and stick on the parcel. Please bring the package to a post office. It will be sent to us free of charge. The return address is also given on this address label.
We ask for your understanding that return costs of any other way of returning the goods cannot be refunded.

If the order was delivered to a country outside the EU, we kindly ask you to send the shoes back at your own cost. Please note that you need to attach a copy of the invoice and the CN23 customs form which clearly indicates that it is a return parcel.

As handling returned goods via FedEx is not possible for us, please make sure you send the goods back to us via any other mailing company except FedEx.

As soon as the return shipment has arrived with us we will inform you via email and give you a refund for the returned goods.

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What happens to my data?

You can find comprehensive information about data protection in our data protection policy.

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Where can I find your branches?

The fastest way to find ara retailers near to you is by using our store finder.
By entering your postcode or location, you can quickly and easily find an ara shop or a suitable specialist shoe retailer in your area.

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Can I search for a particular shoe?

Are you looking for an ara brand shoe that isn't in our online shop? Please contact us by telephone or e-mail. With any luck, your desired shoe will be in our warehouse or available soon. We will be happy to help.

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Where can I find more information about the ara brand?

You can find more information about the ara brand and ara Shoes AG as a manufacturer at https://www.ara-shoes.com/de.

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Contact form

If you want to get in touch with us, please use our contact form. Our customer service team will be happy to answer any questions you may have.

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