Official ara online shop
Free shipping from £ 50 within the UK
Free hotline 0800 0 966377
Free returns


General Terms and Conditions

Standard Terms and Conditions and General Information for our Customers

A. General Provisions

1. Service provider and contracting partner
ara online shop
Schuhhandelsgesellschaft Ruhr mbH
Voßstraße 198-200
DE-45966 Gladbeck 

Phone: 0800 0 966377 (free of charge from the UK, 8 a.m. to 3 p.m.)
Fax +49-2043 - 95 71 91 39

Managing director authorized to represent the company: Heribert Brune
Trade Register: HRB 9270
Registry Court: Municipal Court Gelsenkirchen
Registered for VAT: DE 233760803

Relevant Chamber
Chamber of Industry and Commerce Westphalia North
Sentmaringer Weg 61
D-48151 Münster

Customer Services and Complaint Management:
If you have any questions or complaints, please contact our customer service team:

Monday - Friday 8. a.m.  to 3 p.m. (Tel 0800 0 966377 free of charge from the UK)

The European online dispute resolution platform ("ODR platform") will be accessible via the "Your Europe portal" ( after the release by the European Commission.

2. Area of application, definitions
2.1 The following general terms and conditions apply to all contracts with us entered into by a consumer or merchant about the products offered in our online shop.

2.2 A consumer is any natural person who enters a business contract for some purpose which is not related to their business activity. A merchant is any natural person or legal entity which acts in exercise of their trade, business or profession when entering the contract.

3. Conclusion of Contract
3.1 Our product display in our online shop represents a binding offer to order goods from us.

3.2 You accept our offer of contract about the products in your shopping basket by clicking the field “Place order now“ at the end of your order process. The purchase agreement comes into effect with this order confirmation.

3.3 Upon receipt of your order you receive an order confirmation from us via email.

4. Prices, delivery charges
4.1 All prices listed in our online shop are complete and final. The complete and final price comprises of all price parts, including the relevant legal turnover tax. Further duties and fees might apply to deliveries into non-EU countries. Further information is available here:
Informtion about income sales tax:

4.2 Charges for packaging and delivery are separate

Charges for delivery within the UK:
Free delivery for orders over 49.00 GBP
For orders below 49.00 GBP we charge 10.00 GBP

For other countries, the following applies:
Ireland for orders over 49.00 GBP: 10.00 GBP
Others within the EU (any order value): 10.00 GBP

Deliveries to Norway (any order value): 15.00 GBP
Delivery charges to USA (any order value): 40.00 GBP

5. Payment
You need to set up a PayPal account in order to be able to use the payment service provider PayPal. You log in at PayPal with your details or open a new PayPal account and confirm the payment instructions for the invoiced amount. We deduct the amount from your PayPal account immediately after the conclusion of the contract. 

Credit card
We accept the following credit cards: VISA, MasterCard. The credit card company will be authorised to debit your credit card account with the invoiced amount immediately after the conclusion of the contract. The transaction will appear as „Schuhhandelsgesellschaft Ruhr mbH“ in your statement.

6. Area of delivery and delivery time
6.1 Within the EU there are no delivery restrictions. If you choose the payment method PayPal, delivery can only be made to the address registered with your PayPal account.

6.2 Delivery within The UK is 3 to 6 days (except Northern Ireland). Deliveries within the EU and (non) European countries and the USA will take up to 10 working days (2 weeks).

7. Reservation of ownership 

The goods supplied by us remain our property subject to receipt of payment in full.

8. Statutory right of cancellation

The statutory right of cancellation applies exclusively to consumers within the EU member states. For the definition of consumer please refer to article 2.2 of these terms and conditions.

Cancellation of deliveries within the UK / EU 
Please contact our sales department via or call 0800 0 966377 (free of charge within the UK). Your statutory right of cancellation will not be affected even if you do not contact us prior to returning your order to us.

9. Legal liability in case of defects
You are covered by our legal liability in case of defects for products purchased from us. 

10. Applicable law, court of jurisdiction

10.1 The law of the Federal Republic of Germany shall exclusively govern the performance of all contracts excluding the UN-Convention on Contract for the International Sale of Goods (CISG). 
For any consumer, this choice of law applies only to the extent that the protection granted by the mandatory provisions of the law of the country of the consumer's usual residence is not restricted.

In commercial transactions with merchants and legal persons under public law, the court of jurisdiction for all disputes arising from or in connection with the contract shall be the court responsible for the place of business of ara online shop. The same applies even if a merchant does not have a general place of jurisdiction in Germany or their place of residence and/or usual address is not known at the time when a lawsuit is filed. We reserve, however, the right to appeal to another court of jurisdiction.

11. Dispute Resolution
We are neither willing nor obliged to take part in a dispute resolution process in front of a consumer dispute resolution agency.
Our customer service will be glad to help you with any matter or problem concerning your order or a certain article on the phone from 8 a.m. to 3 p.m. or via email ( round-the-clock. 

The EU commission provides an interactive website for online dispute resolutions (OS platform) since 15 February 2016. The OS platform is a central port of call for consumers as well as entrepreneurs, who mean to settle disputes resulting from legal online transactions out of court.

You find the OS platform here:

B. Customer Information

1. Individual, technical steps leading to the conclusion of a contract

The order process in our online shop is activated by mouse click via labelled and self-explanatory buttons. In order to enter a binding contract you will have to undergo the following technical steps:

- Place a product in your basket
- Sign up for a customer account (user name / password), register as a new customer, enter your personal data or order as a guest
- Choose a payment method
- Tick the boxes of ‘Terms and Conditions’, and order cancellation information
- Review the summary of all order details
- Place your contract declaration which leads to the conclusion of the contract

2. Saving and accessibility of the contract text after conclusion of the contract

We save the contract text. You can access the contract text (such as product description, terms and conditions and customer information) during the order process and print and archive it via the print function in your internet browser. Immediately upon receipt of your order we will send you an email with a confirmation of the details of your order and the contract which you can print and save. After the conclusion of the contract you will no longer be able to access the contract information in our online shop. If you have registered a customer account, all your orders are saved in “My account / my orders”.

3. Visibility of and changes to input errors during the order process

You can recognize input errors during the order process at any time as your input is save immediately and visible on screen. In case of input errors, please use the labelled and self-explanatory buttons which we provide during the order process for changes and corrections. On the final order page you can check and change all order details prior to concluding the contract.

4. Languages available to conclude the contract
Contracts in our online shop are exclusively concluded in the English language.