Cancellation Policy

Statutory right of cancellation

It is your right to cancel this contract without stating any reasons within fourteen days.

The cancellation term is fourteen days from the day you, or a third person who has been nominated by you to do so, have taken the products into your possession.

In order to use your statutory right of cancellation you may inform us

Schuhhandelsges. Ruhr mbH, Voßstraße 198-200, DE 45966 Gladbeck, Germany

Phone: 0800 0 966 377 (free of charge from the UK, from 8 a.m. to 3 p.m.),

Fax:+49 (0)2043 - 95719139


via a clear, written instruction (e.g. a letter sent by post, fax or email) about your decision to cancel the contract. You may use the included sample cancellation form, but this is not compulsory.

Consequences of the cancellation

If you cancel the contract, we will have to return all payments which we have received from you, including delivery costs (with the exception of additional costs incurred by you choosing another type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day when we receive the information about your cancellation of the contract. For the refund we will use the same method of payment which you used for the transaction, unless we have explicitly agreed upon something else with you. In no case will you be charged for any refunds. We can refuse the refund until we have received your return shipment or until you have shown us proof that you have dispatched the goods, whichever arrives to us earlier.

You have to return the goods immediately and in any case at the latest within fourteen days from the day when we receive your message about the cancellation of the contract. You comply with the terms of returns if you dispatch the goods before the end of the term of fourteen days. We will bear the costs of returning the goods if you are returning them from an EU country. If the order was delivered to a country outside the EU, we kindly ask you to send the shoes back at your own cost. You will only be charged for a possible loss of value if this loss of value is caused by you treating the goods in a way which is not necessary to test the quality, features and functions of the goods.

Sample letter of cancellation.

(Please fill in this form and return it to us if you wish to cancel your contract)

ara online shop

Schuhhandelsges. Ruhr mbH

Voßstraße 198-200

DE-45966 Gladbeck

Tel.-Nr. 0800 -09 66 377 (free of charge from the UK, 8 a.m. to 3 p.m.)


Fax +49-2043 - 95 71 91 39

Herewith I/we (*) cancel the contract entered by me/us (*) for the purchase of the following goods (*) / services (*)

Ordered on (*)/ Received on (*)

Customer’s name

Customer’s address

Customer’s/ Customers’ (*) signature (only for instructions on paper)



(*) delete as appropriate

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